How to bind a chat button with a specified agent or department?

You can bind a chat button with a defined agent. After that, the chat requests from this chat button will be routed to the specific agent/department automatically. This is helpful if you want to set up a dedicated chat button for a certain agent.

Step by Step Instructions

  1. Log into your Chakap account.
  2. Click Campaign at the left menu and Select Routing Rules. If you have multiple campaigns, make sure you’re customizing the correct campaign from the top-right drop-down.
  1. Check Route request to a specified agent and select the Department/Agent you want to bind your chat button with.
  1. Click Save Changes..

You have successfully bound your chat button with an operator/agent. The chat requests from this chat button will be automatically routed to the selected agent or agents to the selected department. Chat buttons defined by this campaign shows online ONLY WHEN the status of the agent/department is online.