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Find answers in our Knowledge Base

  • Setup
  • Chat & Monitor
  • Desktop App
  • Settings & Customizations
  • API & Webhooks
  • History & Reports
  • What are the requirements for the Chatbot Intents to be imported?
  • Getting Started with Chakap Bot
  • What is Chatbot Sensitivity
  • How to Understand Agent Assist Score
  • How can Chakap Chatbot send data to your web application using Webhook?

    and 6 more articles…

  • How can I integrate my Whatsapp account with Chakap Live Chat?
  • How do I use the SLA feature?
  • How to configure the Working Time and Holidays feature in Ticketing & Messaging?
  • How to integrate WeChat Official Account with Chakap Live Chat?
  • How to use Triggers?

    and 3 more articles…

  • Manage permissions for existing Agents or groups
  • How do I add new agents to my Chakap account?
  • How to subscribe to Chakap Live Chat?
  • How to edit the information of an existing agent?
  • Where can I see agent’s Title and Bio?
  • How to Find My Site ID?
  • Why Can’t My Visitors See The Chat Button on My Website?
  • Why can’t I login to my Chakap Account?
  • How do I fix Network related issues with Chakap?
  • Why aren’t the changes I’m making in Chakap reflected on my website?

    and 12 more articles…